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Order
Processing Time
Please allow 2-5 business days for order to be processed.
If an ordered product is in back order or discontinued from
our supplier, we will let you know through email or telephone
within five days of your order. Backordered or discontinued
part of your order will be cancelled automatically.
Orders received
before 12pm Pacific Daylight time Monday through Saturday
will be processed on the same day. Orders received after
12pm will be processed the next day. Order received after
12pm Pacific Time Saturday, or Sunday will be processed
on Monday. Orders received on Federal holidays will be processed
on the following day.
Order
Shipping Time
Order Shipping time is different from Processing Time and
varies in different shipping options available to you during
Checkout. Orders shipped via UPS are delivered Monday through
Friday only. UPS guarantees the day of delivery for every
ground package to any address within the 48 contiguous states.
Shipping to Alaska and Hawaii may require an additional
one to two days.
Back
Orders
While we always try to ship orders completely,
occasionally back orders do occur. Short term back orders
will be filled as soon as they become available. Long term
back orders will not be filled, and must be reordered. We
will charge your account against filled items only.
Order
Cancellation
You can cancel your order from your member area on our website
anytime after placing it, but before we start processing
it. Maximum time cycle between your order placement and
our processing may be 24 hours. Following is the procedure
for order cancellation
-
Log on
to your member area on HerbMark.com, using email and
password you provided at the time of order.
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Click
on "Show Order History", and locate the order you want
to cancel.
-
You will
see a cancellation option against your order detail
(if we have not started processing your order already)
-
In case
your order has been sent for processing, you can still
ask to stop its shipment. In this case, processing fees
may apply to your cancellation.
-
You will
be notified about the deductions on your credit amount
(if any), before you commit cancellation.
-
Please
allow 10 to 15 days before refund may reflect to your
statement
Alternatively
you can send an email to support@herbmark.com
Please mention your order code to expedite cancellation
process.
Order
Returns
Within 30 days of receiving your order, you may return any
item for refund under following circumstances:
-
Item
is in new condition with original packaging and accessories
-
Item
was received damaged or defective
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Incorrect
item was shipped
We're sorry,
but we do not accept returns of opened items or items returned
more than 30 days after delivery. You can get RMA code and
print Return Label by logging to your member area using
your email and password. Locate the order you need to return
in Order History, and click on Return link. After generating
RMA, the return lable will be displayed, which you can print
and affix on the original package and return it to your
courier.
We'll also
provide free return shipping if your return is the result
of our error. If your return is not the result of our error,
the shipping costs associated with your return will be deducted
from the amount of the credit or refund. Once your return
has been received, a credit or refund will be issued within
21 days and an e-mail confirmation will be sent.
Sales
Tax
Sales Tax will only be charged for all shipments within
the State of California at the rate of 8.25%.
International
Orders
For International Orders please contact us at support@herbmark.com
NOTICE:
There may be a problem if you send us an e-mail, and
do not hear back from us either through an automatic confirmation
of placing your order, nor receiving a tracking number.
If this happens, then there is a good possibility that there
may be a problem with your email address. We have received
many email messages that we reply to, but - for some reason,
the message can not make it through. We have no other way
to contact you, nor do we know that our reply has not reached
you. Therefore, please make sure your email delivery is
working properly and that you have given us a correct email
address prior to complaints.
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